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Rave Cinemas Preston Crossings 16
9700 Preston Crossing Blvd.
Jct of Preston Hgwy & Snyder Freeway, Louisville

Okolona, KY 40229

Message: 800-326-3264 more »

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formerly Rave Motion Pictures Preston Crossings 16, which changed owners to Cinemark in May 2013.

formerly Showcase Cinema de Lux 16 Preston

Reader VoiceComments from Our Readers

This feature is intended for our readers to share their experiences at movie theaters, in the hopes that theaters providing good presentations will be highlighted as well as those that need improvement to meet the expectations of their customers.

This is not a forum for bashing on a theater, but rather a place for your experiences (both good and bad) to be noted for other readers to see. If you had a problem at a theater, we encourage you to contact that theater using the information on their Contact Information page. Most theaters are very interested in hearing feedback from their customers.

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Please Note: These comments are submitted by the readers of The BigScreen Cinema Guide and represent their own personal opinions, and do not represent the views of The BigScreen Cinema Guide, or any of its associated entities.

Average Overall Rating from our readers: OK (8 ratings)

Jul 6, 2014 -  

Ratings

Staff:Unacceptable
Overall:Unacceptable

Just loaded my kids up to see an 11:05 movie. Got there and was told there was a "house change". Meaning they cancelled that showing, the next one was 1 1/2 hours away. No apology, no offer to compensate for our inconvenience what so ever. Just a "sorry bout yer luck" attitude. Tinseltown just as close to me as this theater. Recommend everyone try that theater for some "professionalism" in service!



Feb 21, 2014 -  

Ratings

Picture Quality:Excellent
Sound Quality:Unacceptable
Staff:OK
Building Condition:Good
Overall:Good

This comment concerns the sound---not the quality, but rather the volume. We warn teens about listening to loud music on their ipods and rock concerts. Many, far too many, are experiencing early hearing loss.

Has the decibel level been measured at Rave theaters? I would guess not, otherwise health care professionals would be alarmed. I bring ear plugs with me. The sound is often too painful without them.

Would you recommend this theater to others? Yes!


Jun 30, 2013 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Unacceptable
Building Condition:Good
Overall:Poor

No food at concession stand!!!! No pretzels,no hot dogs, and they will not let us go out and get nachos since we came into theatre to sit while we waited for pretzels! They told us 15 minutes to cook. But really did not have any!! This sucks!!!!!!

Would you recommend this theater to others? No!


Dec 15, 2012 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

My husband and I drive from Shively at least once a month to see a movie...we have NEVER had any problems with RAVE it's always clean and staff have ALWAYS been friendly...we could go to Dixie Dozen but that place is so old and nasty...!!!!!!

Would you recommend this theater to others? Yes!


Aug 20, 2012 -  

Ratings

Picture Quality:Good
Sound Quality:OK
Staff:Poor
Building Condition:OK
Overall:Unacceptable

i took my grandchildren to see a movie last wed and the time was wrong that was giving to us, so we had to see another movie that my grandchildren did not like at all just because we drove all the way there and it was to much to leave and come back we payed for a movie that we had to leave because my grandkides did not like.very disappointed, we spent almost 50.00 it was a waste

Would you recommend this theater to others? No!


Apr 23, 2011 -  

Ratings

Staff:Unacceptable
Overall:Unacceptable

Tonight I was excited to see African Cats with my children. Our local theater wasn't showing it so we decided to drive 40 miles to Rave 16 in Louisville Ky.  I read online that there was food inside so we arrived an hour early. The service at the restaurant was less than pleasing but I understood because it was 6 pm and it was a bar and grill. I was there with a 5 and 8 year old so could I actually expect customer service, maybe not but I didn't expect to get my own barbecue sauce for my sons popcorn chicken.

As we headed in the hallway to the theater my daughter started choking. I rushed her to the nearest trash can as she vomited her grilled cheese. As a result I needed to take her to the bathroom to clean up her clothes and our skin.  I wouldn't expect an employee to help at this point. But two young employees did walk in as I was washing my daughters shirt in the sink.  I guess even decent customer service would have done more than complain about cleaning it up.

It was clear by this point we were not watching a movie. On the way out my daughter had another episode right by the front door.  Several customers volunteered to help but of the 12 employees I could see not one offered. One lady attempted to get a popcorn bucket for my daughter to puke in while we were walking to the bathroom but the employees refused. I found a used bucket in a trash canto use as we went to the bathroom. Yes, someone else's trash had to provide comfort for my 5 year old princess on our date night.

As we were walking to the bathroom with my daughters vomit covered wet shirt and her head hovering over someone else's empty popcorn bucket the ticket taker refused to let us through to get to the bathroom. Appalled by her attitude I asked her to tell her manager to meet me in the bathroom.  While we were cleaning up 3 employees walked through never speaking to us but acted as to only provide an update for the drama crowd of employees talking outside of the bathroom. I'm $26 invested into tickets, $35 invested into food (the cokes were $3 a piece), and still a borrowed bucket to puke in.

We finally got to the car and home but I'll never forget my only experience at a Rave theater. I understand you keep the bottom line low so you hire young fresh faces. For the next father taking their kids on a date night please provide training to the management and staff at this theater. Not 1 person cared enough to give my daughter a
bucket to puke in.

Would you recommend this theater to others? No!


Feb 11, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

I love the free refills on the popcorn and drinks!!

Would you recommend this theater to others? Yes!


Jan 3, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

Very clean, Awesome comfy chairs, helpful employee's

Would you recommend this theater to others? Yes!


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The Marquee > By Region > Kentucky > Jefferson > Okolona

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