Remove ads with our VIP Service
Share This Page
Add Your Comments
- Arcata, CA: Minor Theatre Closed [2/9]
- Heath, OH: Regal Indian Mound 11 to Reopen in April as AMC Indian Mound Mall 9 [2/8]
- Sarasota, FL: Cobb CineBistro at Westfield Southgate Opening Friday, February 12, 2016 [2/5]
- Silverdale, WA: Regal Silverdale Cinemas 4 Closed [2/4]
- Closter, NJ: Bow Tie Closter Cinemas Closed [2/3]
- San Diego, CA: Reading Cinemas Gaslamp 15 Closed [2/2]
- East Windsor, NJ and Berlin, CT: Carmike Cinemas Acquires Two Former Starplex Cinemas Locations from AMC [2/2]
- Santa Monica, CA: Laemmle's Monica Fourplex Now Open as Laemmle Monica Film Center [2/2]
- Newark, CA: AMC NewPark 12 Now Open [2/2]
- Hawthorne, NY: All Westchester Saw Mill Multiplex Cinemas Closed, Car Dealership Coming [1/29]
Reuters is reporting that Regal Cinemas is testing a new device that will allow select patrons to report inconsiderate audience members as well as problems with the sound or picture in the auditorium. The four-button device also has "temperature" and "other" buttons so that the management of the theater can be alerted to such problems without forcing their customers to leave their seats.
Regal is testing devices at 25 of its theater locations, handing them out to frequent customers and may roll it out nationwide in the next year if it proves successful, Campbell said. Regal operates 6,400 screens nationwide.
The device is part of Regal's efforts to keep fans coming back to the box office by making sure they still enjoy the experience, even as the movie industry faces greater competition from other media such as the Internet or video games.
"The biggest problem we have is we don't know when this (cellphone disruption) is occurring in your theaters until it's too late," Campbell said. "A lot of customers won't say anything, they just will complain on their way out or in the worst case scenario, they don't come back."
While I applaud any efforts by a theater to improve the moviegoing experience for their customers, I can't help but wonder if some additional diligence on the part of the staff wouldn't be just as effective.
How hard is it for a staff member to poke their head in an auditorium two or three times during a show to make sure that everything is running OK? The person running the projectors (it's difficult to call them projectionists when they aren't actually dedicated to the task) should be able to notice focus, framing, and sound problems for every screen right from the booth.
However, it's increasingly common for the person manning the projectors to also be in charge of popping the popcorn, so shifting the responsibility for quality control to the customers is better than having no quality control at all.
If people just started walking out and demanding their money back when faced with unruly patrons or unacceptable quality problems, you can be sure that management will step up their efforts to improve their monitoring on their own. Until then, maybe these devices can do some good.
Click the Read link to view the entire article by Reuters.
Add Your Comments
No comments found. Be the first and let us know what you think!
Add Your Comments
|Commenting on Journal Articles is available only to our readers who have customized this site, which makes it easier for you to complete the form and for us to contact you with any questions or concerns about your comments.|
Please login or register a new account before continuing.
Log in to retrieve your saved settings.
Forget Your Passcode?Send My Passcode To Me
Not Registered? Create a New Account!
Our registered members enjoy more features, including:
- Save Your Location -- the site remembers your location, no having to re-enter it each time you visit
- Favorite Theaters List -- keep a handy list of the theaters you attend
- Favorite Movies List - movies you want to see, all in one place
- Write Movie Reviews -- share your opinions of the movies you see
- Block Ads with VIP Service -- view this site ad free (subscription req'd)
Basic accounts are free -- sign up today!
Concerned About Privacy?
Journal/Blog - The Marquee - Movie Links - News and Events - Now Showing - Reader Reviews
Customize - VIP Service
|The BigScreen Cinema Guide is a service of SVJ Designs LLC. All graphics, layout, and structure of this service (unless otherwise specified) are Copyright © 1995-2016, SVJ Designs. The BigScreen Cinema Guide is a trademark of SVJ Designs. All rights reserved.|
'ACADEMY AWARDS®' and 'OSCAR®' are the registered trademarks and service marks of the Academy of Motion Picture Arts and Sciences.