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|Home: BigScreen Journal - Writer/Director Nora Ephron recounts a bad movie-going experience|
I left the theater and walked upstairs again. The ticket taker was still there. I asked her if she would ask the projectionist to reframe the movie. Once again she looked at me blankly, so I asked again. She promised she would. I waited until she walked off in the direction of the unseen projectionist. By the time I got back to my seat, the image on screen had been reframed, although not perfectly, but by then I was too exhausted by my heroism to complain further.After the movie, when she asked to speak with a manager or assistant manager, she found that the most senior member of the staff was the ticket-taker whom she had reported the problems she was experiencing three times before. With the recent publicity from theater executives about the proper way to see a movie is in a movie theater and not at home, issues like this should be addressed, and quickly. Shoddy service should never be rewarded.
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