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Cinemark West Springfield 15 and XD
864 Riverdale Street
West Springfield, MA 01089

Message: 413-733-5134 more »

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formerly Rave Motion Pictures West Springfield 15, and then Rave Cinemas West Springfield 15 (Rave Cinemas), which changed owners to Cinemark in May 2013.

formerly Showcase Cinemas West Springfield 1-15

Reader VoiceComments from Our Readers

This feature is intended for our readers to share their experiences at movie theaters, in the hopes that theaters providing good presentations will be highlighted as well as those that need improvement to meet the expectations of their customers.

This is not a forum for bashing on a theater, but rather a place for your experiences (both good and bad) to be noted for other readers to see. If you had a problem at a theater, we encourage you to contact that theater using the information on their Contact Information page. Most theaters are very interested in hearing feedback from their customers.

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Please Note: These comments are submitted by the readers of The BigScreen Cinema Guide and represent their own personal opinions, and do not represent the views of The BigScreen Cinema Guide, or any of its associated entities.

 Last 12 MonthsAll Time
# of Ratings013
Average Overall Ratingn/aGood
(13 ratings)
Recommend?Yes - 0
No - 0
Yes - 12
No - 2
Feb 5, 2020 (> 1 year ago) -  

Ratings

Picture Quality:Good
Sound Quality:Poor
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

Everything about this cinema is great except the sound quality isn't too good in certain theaters at all.. Well, one more thing when asking the cashier/s what side of rows is open to the out door in and out they do not know. I mostly get the incorrect answer, someone thought it was the rows coming out to the isle. ?? They should be informed. Nice theater. We are happy to have this theater to go to.

Would you recommend this theater to others? Yes


Dec 26, 2019 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:Poor
Building Condition:Good
Overall:Excellent

Came across and decided to comment seeing it's been awhile. Still a great movie theater. Love the people, the seating, the cleanliness. Just being a little "picky": but when they see people waiting behind to get in they should rush it a little and last, less or no salt in their popcorn. I did complain about the salt which was way over the top one Wednesday I remember, called they said there were many calls that day. Didn't see the person who handed it out anymore. But everything gets better there.

A really great movie theater and we should be happy we have it. Nothing like sitting in a movies theater being so peaceful for a few hours.. Meditation and fun...

Would you recommend this theater to others? Yes


Jul 17, 2018 (> 1 year ago) - Nikki  

When I write about West Springfield Cinemas they are mostly Excellent. Love the place and the people there.

Monday I went to see a movie during the day and it was dark in there. Didn't know what to do. This man was coming out to let them know the movie wasn't playing. Someone came out and said the movie would be running in a few minutes when they find out what's wrong. It couldn't of been down for more than 10 minutes or so. No problem. It was relaxing, cool. When we came at the end of the movie a girl was outside the door handing out a free tickets to all of us "because of the inconvenience."

How nice. I think I'll go back today even though, sadly during the summer there isn't as many movies to see. I love the movies, esp. this one its so relaxing w/their lounge chairs don't know if I could now sit in a regular one.
Thank you to the Cinema.



Jul 3, 2018 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:Good
Building Condition:Excellent
Overall:Excellent

They have a new female manager in W. Springfield from I experienced she is not my favorite.
Sometimes you get a female manager and they think "im in charge" and they don't seem to weigh things out.
I love this theater and have been going for years once or twice a week.
I hate to see it go down hill.
I love the people there that I have been seeing for years, they even know your first name. Very friendly and accommodating.
I hope this manager is temporary.

Would you recommend this theater to others? Yes


Nov 24, 2017 (> 1 year ago) - Nikki  

Wow all kind of movies listed. The other theater must be finished. Happy.



Aug 9, 2017 (> 1 year ago) - Nikki  

What is happening to this cinema, they have such dreary bad movies lately.

Wondering why they didn't get Kidnap with Halle Barry - it was so good. Had to go to the cinemas in Enfield.

I know they're going the theater over but??



May 26, 2016 (> 1 year ago) - Nikki  

Don't know why the movies aren't shown on this site alot - this is the one I go by, the one I'm used to even if it's under Rave - they have everything I want on it, it's easy to read, if movies don't come up I don't bother with it and decide not to go to the movies.



Jan 9, 2016 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:Good
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

I've had an interruption of RAVE coupon e-mails. There is no way to contact the theater regarding this and no information on signing up (again). My daughter receives the same e-mails and has no interruption. Just wondering if anyone else has had this experience and was it solved? Thanks.

Would you recommend this theater to others? Yes


Jul 15, 2014 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

I just want to say "thank you" to Rave in W Springfield, MA for being so kind to the movie goers with an umbrella to assist them their car. No rain in sight or predicted, when we came out of the movie theater it was pouring - there was a girl from the cinemas that asked if you needed help.

What a kind thing to do

Thank You.



May 8, 2014 (> 1 year ago) - BigScreen Reader  

I drive by the cinemas in West Springfield everyday on my way to work,, for the last week I've noticed the billboard hasn't been listing the movies and times. Just curious as to what had happened? I liked to read what movies were playing. Now all it says is 'rave cinemas' . :(



Jan 1, 2014 (> 1 year ago) - Nikki  

Why did they change the times of the movies - 1:00 is too early and 4:00 is too late - ?

I'd also like to say - the two older ladies, the cashier's that have been there for awhile are so nice and helpful in everything - every time I call or go in, always a smile.

I'm speaking about the W. Springfield MA theater.



Dec 29, 2013 (> 1 year ago) -  

Ratings

Picture Quality:Good
Sound Quality:Good
Staff:Excellent
Overall:Good

I had put my comment in months back and was happy with the movie theater but the hall down the right side smells - stinks. I told the manager because I like all of them and it was constructive criticism. He attended to it immediately and walked right down there.

Yesterday it was more suttle it maybe coming from the bathrooms. Now I'm wondering how the seats are cleaned after you sit in them for two hours get in your car and go home and sit on your furniture. I mean can they seats be clean? This is important.

Other than that I like the people have not problem w/the screen of sitting and watching a movie.

Would you recommend this theater to others? Yes


Sep 24, 2013 (> 1 year ago) - Nikki  

Im glad you put this guide back - sometimes it won't come in. Im used to this one. Like it.
The theater is great - so clean, so friendly. The parking??

A small story: one afternoon at an odd hour, I was the only one in the theater that day, the cleaning boy walked into pick up when the movie was over - when he saw me he walked out until I left. Well trained people.

I use to go all the time but the movies they give you aren't too good and for awhile there I was seeing very action packed movies -- ? Hoping the change in weather will bring on the good ones. Love comedy.

Keep up the good work

Would you recommend this theater to others? Yes


Jul 14, 2013 (> 1 year ago) -  

Ratings

Picture Quality:Good
Sound Quality:Poor
Staff:OK
Building Condition:Poor
Overall:OK

Bathroom stalls dirty ,asked why, told they hire a company to come in and clean. I told them they need to inspect their work more often. Bring hand sanitizer. Some seats are broken and the smell on a hot day is awful.

I like the movies in Amherst better. To bad their not closed.



Jan 26, 2012 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

Love this theater. It's large, clean, and digital! The staff is always nice and there is one of the latin managers there I wouldn't mind taking home to mom lol.

Overall my experiences here have been mostly good. Sometimes they do have issues with these digital projectors starting on time, but it happens.

Would you recommend this theater to others? Yes


Dec 30, 2011 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

I just want to say that a family of 6 is so expensive to go to the movies.

So my parents always get us a d the grand kids movie tickets to your theater .. I did research in the movie gift cards so we got the right one to use at your theater - so u can imagine my surprise whe we got there last night all 6 of us and were told you didn't accept fandango gift cards.. I pulled it up on my phone and showed them that you are listed ...

The manger a young lady helped me... Super sweet.. Explained to me the situation w fandango .. Then she gave us free tickets so we could still see our movie.. So nice!!!

I am still pissed only cause now I have to go to another theater to use those gift cards.. I told my parents to get those ones so we could go to rave in west springfield... Fandango word will spread quick not to buy those gift cards!!!!

Would you recommend this theater to others? Yes


Nov 9, 2011 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:OK
Staff:Excellent
Building Condition:Excellent
Overall:Good

I find it very difficult to find movie times under the name Rave Theater. However, if I access Showcase Cinema, then there they are! Under the Rave website, except to read readers' comments, there is NO information available. For company group of this size, I'm astonished that the web site is so incomplete - no excuse for it!

Would you recommend this theater to others? Yes


Mar 9, 2011 (> 1 year ago) - BigScreen Reader  

Ratings

Picture Quality:Excellent
Sound Quality:OK
Staff:Excellent
Building Condition:Excellent

We travel about 65 miles to take our grandchildren to your theater, when we access your schelule on Tuesdays or Wednesdays to see whats playing and get the start times it's not available this early in the week. Could you please have this information available on the Saturday & Sunday times, it will help us in making plans. Thank You.

Would you recommend this theater to others? Yes


Jan 2, 2011 (> 1 year ago) -  

Ratings

Overall:Unacceptable

called for ticket prices for west springfield and was told there are no locations for theaters near agawam mass.put in west springfield zip code and told the same thing.never had these problems with showcase .I will travel elsewhere to see a movie.

Would you recommend this theater to others? No


Nov 10, 2010 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

Well!!! I have recently went to this theater and seened Due Date, the staff their where all great, and the Box Office ladies, where so friendly and kind, The Digital Projector's r really good, the movie looked so sharp, I recommend this theater to everyone, I give them 5 thumbs up... Keep up the good work...

Would you recommend this theater to others? Yes


May 12, 2010 (> 1 year ago) -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

well you have to bear in mind that they only recently (like within the past 2 or 3 weeks) changed their name. this used to be showcase cinemas, part of national amusements but now it's an independent company so i would give it some time to settle in before i started bashing it for not being organized with its online advertising/information.

Would you recommend this theater to others? Yes


Feb 24, 2010 (> 1 year ago) - BigScreen Reader  

I do not appreciate that these cinemas do not have their ticket prices on line.
Also their phone answering service is horrible.
I would not attend a movie theatre you could not gain information from.

Would you recommend this theater to others? No


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The Marquee > Search > Owner/Operator > Cinemark

The Marquee > By Region > Massachusetts > Hampden > West Springfield

This movie theater is near W Springfield, West Springfield, Springfield, Willimansett, Chicopee, Agawam, Feeding Hills, Holyoke, Westover AFB, Longmeadow, Indian Orch.




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